Refund policy
Return Policy
Returns Accepted:
We accept returns for most items within 7 days of the original purchase date.
Return Conditions:
- Items must be returned in their original packaging and remaining product.
- Final sale items are not eligible for return, with the exception of one product, lip balm.
Return Shipping:
We offer free return shipping for eligible items.
Restocking Fees:
There are no restocking fees for eligible returns.
Initiating a Return:
- Contact Us: Please contact our customer service team at botanicalways23@gmail.com to initiate a return.
- Receive a Return Authorization (RA) Number: We will provide you with an RA number and instructions on how to return your item(s).
- Package and Ship: Package your item(s) securely in the original packaging, if possible. Include the RA number on the return shipping label. Ship the package using the provided return shipping method.
Refunds:
Once we receive your returned item(s), we will process your refund within 2 business days. Refunds will be issued to the original form of payment.
Exceptions: To be eligible for a return, your item must be in the same packaging.
To start a return, you can contact us at botanicalway23@gmail.com. Please note that returns will need to be sent to the following address: botanicalways23@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at botanicalway23@gmail.com.
For further questions regarding our return policy, please contact our customer service team at botanicalways23@gmail.com.